This Week: Destination ISO/IEC 20000 Webinar – Industry News and Updates

If you are not already a member of the itSMF ISO/IEC 20000 Special Interest Group (SIG), this is a good time to join.

The SIG is at the half-way mark of its Destination ISO/IEC 20000 program. This program consists of monthly webinars that are designed to provide a roadmap for ISO/IEC 20000 success; whether your organization defines success as using the standard as an assessment/benchmarking tool, or is striving to achieve certification.

This month’s webinar – Industry News and Updates – is designed to provide an update on the ISO/IEC 20000 series and on the changes to Part 1 being published later this year. The latest on individual training and certification will also be discussed.

Bring your questions and join host Donna Knapp and keynote Jack Probst for this existing webinar:

Date: Thursday, February 17th

Time: 1pm – United States – New York

URL**: http://www.brighttalk.com/webcast/24714 

**First time users of BrightTalk must register prior to attending the webcast.

Agenda:  

• ISO/IEC 20000 series status
• ISO/IEC 20000 Part 1 updates
• Training and individual certification scheme updates
• State of the standard

If you missed any of the earlier Destination ISO/IEC 20000 webinars they can be viewed at:  http://www.brighttalk.com/webcasts?q=iso%2Fiec+20000.  

Past and future Destination ISO/IEC 20000 programs include:  

• Event 1 – Complete – Destination ISO/IEC 20000 Kickoff
• Event 2 – Complete – Getting Started – ISO/IEC 20000 Planning and Preparation
• Event 3 – Complete – Scoping and Eligibility
• Event 4 – Complete – Setting Up a Management System
• Event 5 – Complete – Conducting an Initial Assessment
• Event 6 – Complete – All About Audits
• Event 7 – 02/17/11 – 1pm ET (U.S., New York) – Industry News and Events
• Event 8 – 03/17/11 – 1pm ET (U.S., New York) – Achieving Certification
• Event 9 – 04/21/11 – 1pm (U.S., New York) – What Not to Do! (Lessons Learned)
• Event 10 – 05/19/11 – 1pm ET (U.S., New York) – Retaining Certification
• Event 11 – 06/16/11 – 1pm ET (U.S., New York) – Evaluating the Business Case (Post-Implementation Review)
• Event 12 – 07/21/11 – 11am ET (U.S., New York) – Viewers Choice

The SIG is actively seeking individuals to serve as presenters and panelists; particularly those who are using the standard within their organizations and so have “been there, done that” stories to tell.

Communicate your willingness to participate as a presenter or panelist at: iso-iec@itsmfusa.org