IT organizations are under constant pressure to increase IT service quality while controlling costs and risks. These organizations need people who are skilled at using best practices to improve the efficiency and effectiveness of IT service management processes in support of business goals.
You may have heard the expression “ITIL
® lifecycle courses are for people who work
on processes, and capability courses are for people who work
in processes.” ITIL lifecycle courses focus on a single stage of the ITIL service lifecycle and explore stage activities, process relationships, roles and implementation considerations. These courses accommodate the needs of people who are leading implementation and improvement activities and require a management-level view. ITIL capability courses focus on a cluster of processes and cover a detailed view of process inputs, activities, concepts, metrics and outputs. These courses are aimed at people who are involved in executing and improving an existing set of related processes and wish to enhance their role-based capabilities.
The ITIL Expert certificate is awarded to individuals who demonstrate a superior knowledge of ITIL V3 in its entirety. Achieving this level of certification benefits both the individual and organization by increasing the effectiveness with which ITIL is adopted. The ITIL V3 Qualification Scheme offers a modular approach to certification with many possible paths to ITIL Expert.
ITSM Academy’s exciting new ITIL Lifecycle Boot Camp program provides individuals looking for a balanced, accelerated, and cost-effective curriculum a way to achieve 15 of the 22 credits require for the ITIL Expert certification. The boot camp approach involves combining two lifecycle courses (e.g., Service Strategy and Service Design, or Service Transition and Service Operation) into an intense 5-day classroom-based experience. Although challenging, this approach makes it possible for students to understand the tight integration between lifecycle stages and processes and the benefits of realizing an integrated process approach.
To further control costs and time away from work, candidates can opt to take the Continual Service Improvement course in our virtual classroom. This innovative approach enables students to attend class via the internet while still reaping the benefits of live interaction with their instructor and classmates.
ITSM Academy’s innovative boot camp approach addresses many of the characteristics you may want to consider when selecting a training provider. Benefits include:
- Course materials and delivery methods that match students’ learning styles
- The resources and guidance students need to succeed before, during and after class
- Highly credentialed trainers with years of “been there, done that” experience who can keep students engaged and inspired while they are learning best practices
- Practical assignments, classroom discussions and networking opportunities that enable students to immediately apply and put into action what they are learning
- Time-tested exam taking tips, sample questions and a mock exam that help students prepare for the exam
- High-quality, fully accredited course materials packed with value-add
Individual certifications look great on your resume and provide tangible evidence of career growth but ultimately it is about using the knowledge you acquire to benefit your business. A well-rounded program enables you to maximize those benefits through the use of best practices.
ITIL® is a Registered Trade Mark of the Office of Government Commerce, in the United Kingdom and other countries.
