I recently led the first launch of our newest workshop, ITSM Leadership Skills. This course was developed in collaboration with PeopleTek, a well respected and recognized executive coaching provider.
The ITSM Leadership Skills workshop addresses the softer skills that are critical success factors for continual service improvement. Unfortunately, until now these skills were mostly overlooked in the service management classroom.
Topics covered in this workshop include
- Identifying and leveraging strengths
- Vision, Mission, Goals and Measures
- Planning projects
- Managing change
- Enhancing communication
- Managing conflict
Several of the attendees in our first session commented that they had prior experience with many of these topics. They were grateful for the opportunity to be reminded of their importance while gaining new perspectives and appraoches for being a great leader. It's so easy to get lost in the mechanics of designing new processes and services; it's just as easy to overlook the human factor.
PeopleTek promotes the belief that everyone is a leader. I agree. Their definition of a leader supports that view: To take people where they have not been and would not go on their own.
Ask yourself: Who are you leading today and where are you taking them?
