Happy 2010 - An Exciting New Year

Can you believe that it is 2010? I'm still wrapping my head around that one. I do wish everyone a year filled with knowledge, joy, prosperity and good health.

To celebrate the new decade, here's an update on 10 exciting ITSM programs, courses and innovations from ITSM Academy:

1. IT Service Management Professional (ITSMP) Diplomas:
Are you or do you aspire to be a Change Manager, Support Manager or Service Level Manager? As a school now licensed by the Commission for Independent Education, Florida Department of Education, we offer programs to achieve occupational IT Service Management Professional (ITSMP) Diplomas. Enrollment is required for one of these tracks. On our Public Class Schedule, the ITSMP symbol indicates courses which accrue enrolled students educational clock hours toward Change Manager, Support Manager and/or Service Level Manager Diplomas. In addition, enrolled ITSMP students will receive additional "soft skill" educational opportunities. We are the only ITSM training company licensed to offer these diplomas.

2. Certified Process Design Engineer (CPDE): Loyalist Certification Services (LCS)'s CPDE exam has been approved as a complementary course in the ITIL Certification Scheme for 1.5 credits. We are also very proud that Donna Knapp's CPDE textbook will be published this spring by J. Ross Publishing. The book will be included with ITSM Academy's CPDE course materials.

3. PMP Exam Prep: Several of our alumni have expressed interest in becoming Project Management Professionals (PMPs). Knowing that ITSM implementations are more successful when managed as by skilled Project Managers, we will be offering 5 day PMP Exam Prep courses beginning March, 2010. This course meets PMI's 35 hour formal training requirement.

4. Virtual Training: Feedback from our instructor led virtual training classes has been very positive and pass rates for these sessions have been equivalent to traditional classroom rates. We will continue to expand the number and type of courses available in our Virtual Classroom.

5. Corporate Train the Trainer Program (Corporate Academy): ITSM Academy offers our accredited courseware and instructor services for use by select training organizations, consultants, trainers, educational institutes, universities, and software companies looking to establish their own co-branded ITSM training and certification program. We also license to corporations seeking a cost effective training solution for large numbers of learners.

6. Accredited Training Council Trade Association (ATCTA): I am working with colleagues from several other ITSM Accredited Training Organizations (ATOs) to create a structured trade association. The association's intent will be to raise the quality of ITSM training standards and represent the voice of the customer to Examination Institutes and the ITIL Qualification Board. It's great news that several ATOs are willing to collaborate and align to the benefit of our customers and our industry. We hope to launch the association during Q2 2010.

7. ITIL Expert Pass: For learners who have achieved ITIL Foundation and aspire to become ITIL Experts, the ITIL Expert Pass gives you access to all of the courses needed to achieve your goal at one affordable price.

8. Corporate Pass: This is an opportunity for six team members from the same organization to attend an unlimited number of courses in a 12-month period for only $24,995.

9. Sand Dollars: This program offers volume pricing for multiple named learners.

10. Early Bird Specials: This is an opportunity for 25% off of select class seats. Early Bird's are only available for select courses/dates and can expire at any time. Check our website for early bird seat availability.