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Thursday, April 21, 2011

The new "Driving ITSM" Workshop Series

I am so excited aboout ITSM Academy's new "Driving ITSM" workshops.  These workshops are 'right-sized for the right-time' in that they focus on the knowledge an organization needs at specific milestones in their service management journeys. 

Driving ITSM workshops target the areas where most organizations struggle and provide grass-roots advice for meeting and moving beyond these challenges.

Classes in the Driving ITSM series will be available for corporate delivery and in our virtual classroom.  Course length ranges from 4 to 16 hours depending on topic covered.

Right now, there are four workshops in the series:
  • The Building Blocks of Process Design
  • Assigning Dynamic Roles and Responsibilities
  • ITSM Leadership Skills
  • Building Your Service Catalog
Stay tuned for news about additional courses in this series.  And, as always, we welcome your suggestions for meaningful topics.

Thursday, April 7, 2011

Top CIO Priorities for 2011

Gartner recently released the results of a worldwide survey on Top 10 Business and Technology Priorities in 2011. It’s gratifying to see that IT management is number 4 on the CIO list. It’s equally gratifying to see that growth is number 1 on the business priorities list; along with continued vigilance with regard to costs and operational efficiencies.

One of the interesting points made in the article is that despite the downturn in the economy, many companies continued their research and development efforts in recent years, they just haven’t been implementing the results of those efforts. What this means for IT organizations is that the next several years will feature rapid change that requires a strong foundation in IT management. As an example, the study indicates that while 3 percent of CIOs currently have the majority of IT running in the cloud or on SaaS technologies, over the next four years CIOs expect this number to increase to 43 percent.

The article goes on to say that to support this growth, CIOs must reimagine IT and lead it through a process of “creative destruction.” This includes redefining the central elements of IT such as its cost structure, people and processes. The article also states that two issues that stand in the way of supporting enterprise growth are: benefits realization (the achievement of business benefits) and IT skills. Skills are an issue because CIOs rely on bringing skills in from the outside whenever they need to get work done.

Looking for more priorities and predications? The following references a number of additional articles you may find interesting.