I had the privilege of participating
in a Future of ITIL workshop sponsored by Axelos on July 17 and 18 in
London. My role was as an ATO but also as one of the representatives of the ATO Advisory Council (AAC). The attendees came from several different organizations and perspectives. Each brought a wealth of insight, experience and passion for ITIL.
Notably absent were the ITIL Examination Institutes, omitted while Axelos was finalizing their commercial model. Since then, Axelos has announced that they
will not
take on the role of Examination Institute like their predecessor. This is a good decision.
While the topics discussed
went in many directions and spanned the past, present and future of ITIL, the
central theme remained constant - increasing the value of ITIL to the customer
and end-user organization. The intent
was not to make decisions; the intent was to have open dialog about what
works, what doesn’t and suggestions for improvement. The most impressive aspect of the workshop
was the lack of opinion or comment by the Axelos representatives, including
CEO Peter Hepworth. They were there to
listen and absorb.
Several critical success
factors emerged including the need for international
market research, continuing communication and the obligation to balance market
stability with the desire to innovate (sounds a little ITIL-like,
huh?).
If you would like more
information about what was discussed, the following are good synopses:
http://www.theitsmreview.com/2013/07/future-of-itil-workshop/
http://www.theitsmreview.com/2013/07/future-itil-workshop-shared-feedback/
Axelos has stated that this
workshop will be the first of many. In
the meantime, they have been actively soliciting input and engaging with
stakeholders via social media. On
Twitter, you can follow them via @AxelosGBP and @ChrisBarretski. They have also established a Google+ page to
post official ebulletins and other relevant informationhttp://www.theitsmreview.com/2013/07/future-itil-workshop-shared-feedback/
