I am so excited aboout ITSM Academy's new "Driving ITSM" workshops. These workshops are 'right-sized for the right-time' in that they focus on the knowledge an organization needs at specific milestones in their service management journeys.
Driving ITSM workshops target the areas where most organizations struggle and provide grass-roots advice for meeting and moving beyond these challenges.
Classes in the Driving ITSM series will be available for corporate delivery and in our virtual classroom. Course length ranges from 4 to 16 hours depending on topic covered.
Right now, there are four workshops in the series:
- The Building Blocks of Process Design
- Assigning Dynamic Roles and Responsibilities
- ITSM Leadership Skills
- Building Your Service Catalog
Stay tuned for news about additional courses in this series. And, as always, we welcome your suggestions for meaningful topics.
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