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Thursday, April 21, 2011

The new "Driving ITSM" Workshop Series

I am so excited aboout ITSM Academy's new "Driving ITSM" workshops.  These workshops are 'right-sized for the right-time' in that they focus on the knowledge an organization needs at specific milestones in their service management journeys. 

Driving ITSM workshops target the areas where most organizations struggle and provide grass-roots advice for meeting and moving beyond these challenges.

Classes in the Driving ITSM series will be available for corporate delivery and in our virtual classroom.  Course length ranges from 4 to 16 hours depending on topic covered.

Right now, there are four workshops in the series:
  • The Building Blocks of Process Design
  • Assigning Dynamic Roles and Responsibilities
  • ITSM Leadership Skills
  • Building Your Service Catalog
Stay tuned for news about additional courses in this series.  And, as always, we welcome your suggestions for meaningful topics.

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