1)
Session
203: Process Maturity – it’s not about the numbers! Donna Knapp, ITSM
Academy
2)
Session
702: Overcoming the Fear of Continual Improvement Michael Cardinal, ITSM Academy
We’re a little bias but we can’t help but put Donna and Mike at the top
of this list. Both of their sessions offer practical strategies that companies
can use to ‘Unlock the Secrets of Service Management’ (this year’s conference
theme) and continually improve the quality of their processes and services.
3)
Session
201: Is ITIL Really Worth the Effort? - Doug Tyre is a great speaker
and he has a vast ITIL Knowledge. He has the ITIL experience to
truly answer the question, “Is ITIL really worth the effort”?
4)
Session
305: The Cloud: Why Service Managers Should Care - We find this topic very
fascinating. We think a lot of people run around talking about the
"cloud" but do they really understand it?
5)
Breakfast Briefing 1: Writing Executive Briefings for
IT - We don’t know the
speaker, but it’s an important skill, that we get asked about pretty
frequently. And it’s a “fresh” topic. We’ve not seen anything quite like
this before.
6)
Session 309: Process Documentation: A Valuable
Commodity - Just look at the description - who doen’st
need to learn this: “Learn some simple
techniques to develop, organize, publish, and maintain process documentation
that is designed to be easily accessible to all consumers and complete enough
to satisfy the toughest critics at a moment’s notice.”
7)
Session
303: The Real SMOs of the South - This is one of the first real-life
examples of the benefits of establishing a Service Management Office.
8)
Session
105: A Look at the NextGen Service Management Platform - Interesting look
at what may be on the horizon.
9)
Session
604: A Tale of Two Utilities: A Service Catalog Case Study – A ‘must see’
session for us as it brings the ten process design and improvement steps to
life and also emphasizes using the ten steps as a method of accelerated process
design.
10)
Session
108: ITSMS Implementation in a State Government Agency – Many of the ITSM
Academy team lives in Florida and we’re looking forward to seeing the great
work being done by our state government.
11)
Session
101: Stop Delivering Services and Start Delivering Value - This caught our
fancy since that is what ITSM is all about!
12)
Session
603: Knowledge Management in ITSM: Use What You Know - Chris is a super smart
guy Knowledge Management never gets the respect it deserves (the Rodney
Dangerfield of process).
Hope to see you at
Fusion!
If you haven’t registered yet, you can still use our
discount code: F12ITSM [register
here] are we sure this still works, I think it’s expired, and Rachel will
know.
Be sure to visit us on the floor at Fusion in booth 626. You
can follow us on twitter under the hashtag #ITSMCrew,
join us for some interactive games and enter drawings for free seats to our
public classroom.