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Tuesday, October 23, 2012

Fusion 12 Must See’s!

With such a huge list of sessions and events, it’s hard to know what to attend at the upcoming Fusion conference starting this weekend.  We asked some of our people who will be attending what their “Must See’s” were. Here’s our top ten:

1)      Session 203: Process Maturity – it’s not about the numbers! Donna Knapp, ITSM Academy

2)      Session 702: Overcoming the Fear of Continual Improvement  Michael Cardinal, ITSM Academy
We’re a little bias but we can’t help but put Donna and Mike at the top of this list. Both of their sessions offer practical strategies that companies can use to ‘Unlock the Secrets of Service Management’ (this year’s conference theme) and continually improve the quality of their processes and services.

3)      Session 201: Is ITIL Really Worth the Effort?  - Doug Tyre is a great speaker and he has a vast ITIL Knowledge.   He has the ITIL experience to truly answer the question, “Is ITIL really worth the effort”?

4)      Session 305:  The Cloud:  Why Service Managers Should Care -  We find this topic very fascinating.   We think a lot of people run around talking about the "cloud" but do they really understand it?

5)      Breakfast Briefing 1: Writing Executive Briefings for IT  - We don’t know the speaker, but it’s an important skill, that we get asked about pretty frequently.  And it’s a “fresh” topic. We’ve not seen anything quite like this before.

6)      Session 309: Process Documentation: A Valuable Commodity  - Just look at the description - who doen’st need to learn this:  “Learn some simple techniques to develop, organize, publish, and maintain process documentation that is designed to be easily accessible to all consumers and complete enough to satisfy the toughest critics at a moment’s notice.”

7)      Session 303: The Real SMOs of the South - This is one of the first real-life examples of the benefits of establishing a Service Management Office.

8)      Session 105: A Look at the NextGen Service Management Platform - Interesting look at what may be on the horizon.

9)      Session 604: A Tale of Two Utilities: A Service Catalog Case Study – A ‘must see’ session for us as it brings the ten process design and improvement steps to life and also emphasizes using the ten steps as a method of accelerated process design.

10)   Session 108: ITSMS Implementation in a State Government Agency – Many of the ITSM Academy team lives in Florida and we’re looking forward to seeing the great work being done by our state government.

11)   Session 101: Stop Delivering Services and Start Delivering Value - This caught our fancy since that is what ITSM is all about!

12)   Session 603: Knowledge Management in ITSM: Use What You Know - Chris is a super smart guy Knowledge Management never gets the respect it deserves (the Rodney Dangerfield of process).
Hope to see you at Fusion!

If you haven’t registered yet, you can still use our discount code: F12ITSM [register here] are we sure this still works, I think it’s expired, and Rachel will know.
Be sure to visit us on the floor at Fusion in booth 626. You can follow us on twitter under the hashtag #ITSMCrew, join us for some interactive games and enter drawings for free seats to our public classroom.

Follow @ITSMAcademy or the team members on Twitter.

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