From our earliest days, play is a key
aspect of learning. In fact, learning is the
basis of every game – in order to progress, we must obtain knowledge about the system upon
which it is built. Some of our most
significant critical thinking, teamwork, strategic and tactical skills are
cultivated on the playground, chess board, basketball court, poker table and/or
video game console. Games are fun, improve retention, encourage
healthy competition and allow us to be part of the action, instead of passive
bystanders.
Game On! An Interactive Learning
ExperienceSM is ITSM Academy’s new game based learning (GBL) approach
that is being introduced into our physical and virtual classrooms. According to Wikipedia, GBL is defined as:
“a type
of gaming that has defined learning outcomes. Generally, GBL is designed
to balance subject matter with gameplay and the ability of the player to retain
and apply said subject matter to the real world.”
Our games are based on the formats of familiar game shows
and are interspersed throughout the courses to target specific learning objectives. Initial response from
learners has been overwhelmingly enthusiastic.
Game On!
leverages two emerging trends: gamification
and bite-sized learning. Role-playing
modules that put learners into a simulation environment have long been offered
in the service management space. They
encourage learners to apply concepts
in a neutral environment by graduating from uncontrolled to controlled
processes. The simulations are not focused on specific
learning objectives, but take a more broad-based, practical perspective. ITSM Academy classroom games are bite sized opportunities that reinforce examinable concepts in a fun, relaxed and interactive
way.
At the outset, ITSM Academy games are being used in our classrooms to harness
the power
of play for exam preparation and knowledge
application. Someday soon, we will take
Game On! An Interactive Learning
Experience to the next level of a recognition-based gamification
strategy. Stay tuned!
Ready to play? Our
monthly webucation presentations now include a sample game. To play
If I Knew Then What I Know Now: Incident Management
- LaunchGame
If I Knew Then What I Know Now: Problem Management -
Launch Game
Game On!!