ITSM Academy's 2014 DevOps and ITSM Scrum Master Courses

Can you believe that 2013 is rapidly coming to a close?  I can’t.  In two weeks, we will give thanks for all of our blessings then move quickly onto Christmas and a New Year.  Wow! 

I am very excited about 2014 – it promises to be a year of transformation.   Business and technology innovations are transforming the way we live, think, share and envision the future.  IT professionals will have to keep up or be left behind.   Service management will be more relevant than ever, but how it is applied and which services it supports may be the difference between value creation and obsolescence.

To meet these changing needs, I am thrilled to introduce ITSM Academy’s  2014 lineup of Agile Service ManagementÒ  courses, including 

• DevOps Overview– a half-day high level introduction to the cultural phenomenon that is rocking the IT world and delivering real value by enabling organizations to build, deploy and operate quality software faster
  
• DevOps Principles – a two day experiential course that takes a deeper look at DevOps including its relationship to ITIL and ITSM.  This will also be a great opportunity to learn more about the “three ways” of DevOps that is detailed in our buddy Gene Kim’s bestseller “The Phoenix Project”
• ITSM Scrum Master ^TM– a two day hands-on opportunity to learn about Scrum processes from a service management perspective.  Attendees will experience practical ways to apply the same techniques used by software developers in order to develop and manage quality processes and services that meet customer needs

We are proud to be the first ITSM training provider to bring this important knowledge to you.  ITSM Academy has been involved in the Agile/DevOps community for some time and we have witnessed the steady paradigm shift from traditional IT to Agile IT.  We started down the Agile Service ManagementÒ  path several years ago with the Certified Process Design Engineer (CPDE) and VisOps courses.  The addition of education about DevOps and Scrum injects the much needed human factor - modifying the way people think, behave, interact and work together.

The first virtual delivery of the DevOps overview will be January 24, followed by releases of the other course throughout Q1 2014.  Keep an eye on our website for further developments or email info@itsmacademy.com with questions or requests for more information.   I hope that you will take the opportunity to explore these concepts with us and experience the 2014 Year of Transformation!