For several years now, I have been blogging about updates in the
ITSM industry. “That’s interesting,
Jayne” some of my followers have recently said “But what we really want to know
is what the next generation of IT and ITSM will or should look like.” OK - I
may have an opinion or two about that.
It’s taken a while, but the trends are becoming
clearer. Individuals and organizations
are starting to look at complementary
frameworks, methods and movements such as DevOps, Agile, Lean, Agile Service
Management® and others in order to take their IT and ITSM efforts to the next level.
What does that mean?
Are ITSM processes no longer going to be relevant?
Of course not. It means that we will
have to build on what we have already accomplished
by doing it faster. It means we will have
to break down some pretty significant silos.
It means we will have to integrate the best of Dev and Ops’ processes, practices
and vocabularies into a universal system that spans the entire IT supply chain. It means we will have to actively reduce bottlenecks,
waste and work in progress. It means we will
have to accept automation as a member of our teams. It means that ITSM processes will have to be more
agile, more lean, more “modern”. It means we have to learn and share and
assimilate all good ideas into a custom framework that specifically fits the
needs of your business. A little
scary? Perhaps. Exciting? Definitely.
Let’s embark on this new knowledge journey together. Some of the frameworks, methods and movements
mentioned do not (yet) have definitive bodies of knowledge but good practices
are starting to emerge. I
will now use Jayne Explains to share my observations, insights as well as bits and
pieces about what I learn along the way. Hopefully
we can also use this blog as a forum to engage interesting discussions and help
shape the future of IT learning. ITSM
Academy’s introductory DevOps Overview
course is already available with more detailed DevOps Fundamentals and Agile
Service Management courses on the way.
Stay tuned.
The future is here - welcome to NextGen ITSM®
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