The Certified Process Design Engineer (CPDE) course and exam have now been approved as a Complementary Qualification in the ITIL V3 scheme. Successful candidates will earn 1.5 credits towards ITIL Expert. CPDE is only the fourth qualification to be granted Complementary status and is an official part of the ITIL Credit Profiler. Exams are owned and administered by Loyalist Certification Services (LCS). Read the LCS press release.
CPDE fills the gap between ITIL’s “what to do” and “how to do it” in terms of designing, measuring, re-engineering and improving IT Service Management processes. The curriculum is framework-agnostic and encourages organizations to leverage the guidance from multiple sources such as ISO/IEC 20000, COBIT, CMMI and Microsoft Operation Framework (MOF),
ITSM Academy is proud to be the first Accredited Training Organization to offer the CPDE Course. The source textbook was written by Donna Knapp, our Curriculum Development Manager. It will be published by J. Ross Publishing in Spring, 2010.
For more information on the CPDE course, click here.
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