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Wednesday, December 9, 2009

We are now an ITSM Career School! Introducing the ITSMP Diploma Program

Big news at ITSM Academy! We are now licensed by the Florida Department of Education, Commission on Independent Education, as a career school with the ability to grant occupational ITSM diplomas. ITSM Academy's program is the first of its kind and we are the only career school licensed to offer IT Service Management occupational diplomas.

Our new IT Service Management Professional (ITSMP) diploma program has three career tracks – ITSMP Change Manager, ITSMP Support Manager and ITSMP Service Level Manager. Building on critical roles within the prominent IT Service Management frameworks, the ITSMP program bundles ITSM certification courses into diploma tracks. This ensures that students are equipped with ALL of the skills needed to succeed in a specific process management position. In addition to earning an ITSMP diploma, students will also achieve industry recognized certifications.

Each career track consists of two required courses (ITIL Foundation and Certified Process Design Engineer), two subject matter expertise courses (one ITIL Lifecycle, one ITIL Capability) and a standard or framework elective (ISO/IEC 20000 Foundation or Microsoft Operations Framework). To learn more about these programs and courses, click here.

We built these programs and went through the rigor of becoming a licensed school because we believe there is a need for role-based ITSM education and credentials. Until now, there has not been enough focus placed on the educational requirements of key process managers. A successful Change Manager, for example, should have more knowledge than just that contained in ITIL Release Control and Validation (RCV) or ITIL Service Transition courses. Understanding multiple frameworks as well as the mechanics of designing, implementing and improving processes is equally important. And having a recognized and licensed diploma not only credentials the individual but legitimizes the occupation.

Achieving ITIL Expert™ is still absolutely appropriate for those who will lead ITSM programs – either within an organization or as a consultant or trainer. It is the ITIL Version (V3) equivalent of ITIL Service Manager, a well recognized and respected role. ITSM Academy will continue to provide training and support for those seeking ITIL Expert™ certification – in fact, we recently introduced an ITIL Expert Pass that allows learners with ITIL Foundation certification to take 16.5 credits + our MALC course for a flat fee. However, for those who are, or aspire to be, process managers, the ITSMP diploma program focuses on related and necessary skill sets.

In becoming a licensed school, ITSM Academy is committing to the governance and compliance standards of the Florida Department of Education as well as other school accreditation agencies.
Providing our students the opportunity to earn ITSM diplomas has been a long-standing goal at the Academy. Our concern is that other training organizations will see the value in offering the diplomas, but won't complete the rigorous process required to be under the supervision of a state or professional agency. If that's the case, they will be granting diplomas that are either fraudulent, or because of the lack of proper standards, worthless. We will do our best to educate the community on the difference between licensed schools and diploma mills.

ITSM Academy's License number is 4142. Additional information regarding the Florida Department of Education, Commission on Independent Education may be obtained by contacting the Commission at 325 West Gaines Street, Suite 1414, Tallahassee, FL 323099-0400, toll-free telephone number (888) 224-6684.



  1. Sounds Interesting.

    Other than having another piece of paper what value will this bring to the student in the job environment?

    What ITSM governing body was behind the requirements for the diploma or is it just about having so many hours in a classroom? What can the enteprise use to measure the effectiveness of a person with a diploma vs just a certification?

  2. Great questions!

    Individual certifications are focused on subject matter expertise. The ITSMP diploma program is focused on job expertise and addresses all of the skills necessary to a successful process or function manager.

    It's not a question of certification or diploma. Students in the ITSMP Diploma program will achieve both. All of the courses in the ITSMP Diploma programs are accredited and governed by ITSM Examination Institutes. More importantly, as a licensed school, we are now held to much higher educational compliance standards than non-licensed training companies.

  3. its really very nice and informative article thanks for sharing this with us.

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