It is hard to believe that the Fusion conference is just a week away at the Gaylord National in Washington, DC. There are several innovations this year that promise to make it a standout event including the partnership between itSMF and HDI. This relationship is particularly significant as it represents an evolving trend of unification within the industry.
The agenda this year places a stronger emphasis on topics such as the Service Catalog, governance and organizational change management. The tracks offer opportunities for a variety of roles, sectors and areas of interest:
- The People Factor
- Business Services and IT Processes
- Service Operations
- Service Catalog and Portfolio Management
- IT Governance and Security
- The Executive View
- The Government View
- The Beginner’s View
ITSM Academy is presenting at two sessions. Michael Cardinal, a Senior Instructor, will be delivering Session 303: Effective Questioning for ITSM on Monday, September 26th at 3:00 p.m. Asking the right questions at the right time to the right audience is a learned skill and Mike will be offering practical techniques for becoming a proficient questioner.
I am very excited to be discussing the value of having two distinct but related Service Catalogs in Session 605: The Best of Both Worlds: Creating a Business Service Catalog and Technical Service Catalog on Tuesday, September 27th at 2:45 p.m. Too many organizations struggle with the proper scope of service definition (either too technical or not technical enough) and I will be presenting ITIL's very flexible and practical solution.
Looking forward to seeing you there. Please stop by our booth 720 to say hello.