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Tuesday, September 20, 2011

Fusion Conference 2011 is Almost Here!

It is hard to believe that the Fusion conference is just a week away at the Gaylord National in Washington, DC. There are several innovations this year that promise to make it a standout event including the partnership between itSMF and HDI.  This relationship is particularly significant as it represents an evolving trend of unification within the industry. 

The agenda this year places a stronger emphasis on topics such as the Service Catalog, governance and organizational change management.  The tracks offer opportunities for a variety of roles, sectors and areas of interest:
  • The People Factor
  • Business Services and IT Processes
  • Service Operations
  • Service Catalog and Portfolio Management
  • IT Governance and Security
  • The Executive View
  • The Government View
  • The Beginner’s View
ITSM Academy is presenting at two sessions.  Michael Cardinal, a Senior Instructor, will be delivering Session 303: Effective Questioning for ITSM on Monday, September 26th at 3:00 p.m.   Asking the right questions at the right time to the right audience is a learned skill and Mike will be offering practical techniques for becoming a proficient questioner. 
I am very excited to be discussing the value of having two distinct but related Service Catalogs in Session 605: The Best of Both Worlds: Creating a Business Service Catalog and Technical Service Catalog on Tuesday, September 27th at 2:45 p.m.     Too many organizations struggle with the proper scope of service definition (either too technical or not technical enough) and I will be presenting ITIL's very flexible and practical solution.
Looking forward to seeing you there.  Please stop by our booth 720 to say hello.

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