New Foundation Processes - Design Coordination and Transition Planning and Support

Two of the new processes we are covering in ITIL 2011 Foundation are Design Coordination and Transition Planning and Support.

These processes have very similar activities, and those activities can be compared to the role of a conductor for an orchestra. The conductor is responsible for:

• Interpreting the piece – these processes determine the strategy for the associated lifecycle stage


• Deciding on tempos – these processes determine the rigor and therefore speed associated with performing the stage activities


• Basically getting every musician in the orchestra on the same page with every single note of the piece(s) they will be performing – these processes ensure that all of the functions and processes engaged in a lifecycle stage are on the same page with every single new service or change to an existing service that they are handling

Thanks to one of our brilliant instructors for the analogy!